Frequently Asked Questions
Everything you need to know about Miami Airport taxi service
Quick Navigation
Pricing & Payment
Rates, tolls, tipping, payment methods
Booking & Reservations
How to book, changes, cancellations
Airport Pickup
Where to meet, flight delays, waiting time
Vehicles & Luggage
Fleet options, capacity, accessibility
Service Details
Service areas, hours, special requests
General Questions
Safety, licensing, tips, and more
Pricing & Payment
How much is a taxi from Miami Airport?
Our flat-rate fares from Miami International Airport (MIA) vary by destination:
- Close destinations (6-10 miles): $79-89 - Little Havana, Coral Gables, Downtown, Brickell, South Beach
- Mid-distance (12-20 miles): $99-119 - Aventura, Key Biscayne, Miami Lakes
- Extended Miami-Dade: $129+ - Homestead, North Miami Beach
- Broward County: $129-149 - Hollywood, Fort Lauderdale, Pompano Beach
- Palm Beach County: $159-199 - Boca Raton, Delray Beach, West Palm Beach
- Florida Keys: $189-450 - Key Largo to Key West
View our complete rate schedule or get an instant quote online. All rates include tolls, airport fees, and luggage assistance.
What's included in the flat rate price?
Our flat rates are all-inclusive and cover:
- All highway tolls: MacArthur Causeway, Venetian Causeway, Rickenbacker Bridge, I-95 tolls, Turnpike tolls, etc.
- Airport fees: Terminal access fees and parking charges
- Flight tracking: Real-time flight monitoring and automatic pickup time adjustments
- Free waiting time: 30-60 minutes complimentary at airport pickups
- Meet and greet: Professional driver with name sign at arrivals
- Luggage assistance: Help with bags to and from the vehicle
- Taxes: All applicable taxes included
The only thing NOT included is gratuity (tipping), which is at your discretion (standard is 15-20% for good service).
Do you have surge pricing like Uber and Lyft?
No, never. Our flat rates never change based on demand, time of day, weather, or events. Whether it's 3 AM on a Wednesday or 11 PM on New Year's Eve during Art Basel, the price remains the same.
This is one of the biggest advantages of professional taxi service over rideshare apps. During peak times like major events, holidays, or busy flight arrival times, rideshare surge pricing can increase fares by 2-5x. A $89 taxi ride to South Beach could cost $200-300+ on a rideshare app during surge.
With us, you get peace of mind knowing your price is locked in when you book.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. Payment can be made in the vehicle at the end of your trip, or you can pre-pay online when booking for touchless service.
Is tipping included in the flat rate?
Gratuity is not included in our quoted flat rates. Standard tipping for professional taxi service is 15-20% of the fare, but this is entirely at your discretion based on service quality.
Do you offer discounts for round trips?
Yes! When you book both your airport arrival transfer and your return trip to the airport at the same time, you may qualify for round-trip discounts. Contact us at (786) 755-1078 for details.
Booking & Reservations
How do I book a Miami Airport taxi?
You can book your Miami Airport taxi three convenient ways:
- Book Online: Visit miami-airport.taxi/booking for instant confirmation in under 2 minutes
- Call Us: Speak with our reservation team 24/7 at (786) 755-1078
- Email Us: Send your travel details to info@miami-airport.taxi for a quote within 1 hour
How far in advance should I book?
We recommend booking at least 24-48 hours ahead for regular service, and 3-7 days ahead during busy periods (holidays, major events like Art Basel or Miami Music Week). However, same-day and last-minute bookings are often available—call us at (786) 755-1078 for immediate service.
Can I book a taxi for someone else?
Yes! You can book and pay for a taxi for family, friends, or business colleagues. Simply provide their name, flight details, and contact information when booking. They'll receive pickup instructions directly via SMS.
What's your cancellation policy?
We offer a flexible 24-hour cancellation policy. Cancel or modify your booking up to 24 hours before your scheduled pickup time for a full refund. Cancellations within 24 hours may incur a fee. Need to make last-minute changes? Call us at (786) 755-1078 and we'll do our best to accommodate you.
Can I modify my reservation?
Yes! You can modify your booking up to 24 hours before pickup for free. Changes within 24 hours depend on availability. Call our 24/7 customer service at (786) 755-1078 to make changes.
Do you accept same-day bookings?
Yes, same-day bookings are available subject to driver availability. For immediate service, call us at (786) 755-1078 rather than booking online to ensure fastest confirmation.
How do I receive my booking confirmation?
After booking, you'll immediately receive a confirmation email with all trip details, booking reference number, and our contact information. You'll also receive an SMS with driver details (name, photo, phone number) after your flight lands.
Airport Pickup
Where do I find my taxi at Miami Airport?
When you pre-book with us, your professional driver will meet you at the arrivals level of your terminal with a personalized name sign. You'll receive detailed pickup instructions via SMS after your flight lands, including your driver's name, photo, and direct phone number. No need to search for taxi stands or wait in lines—we come to you.
How do I find my driver at MIA?
After your flight lands, you'll receive an SMS with your driver's name, photo, phone number, and exact meeting location at your terminal. Your driver will be waiting at arrivals with a sign displaying your name. If you have any difficulty, call our 24/7 dispatch at (786) 755-1078.
What if my flight is delayed?
We monitor all flight arrivals in real-time through our advanced tracking system. If your flight is delayed, we automatically adjust your pickup time—no need to call us. You'll never be charged extra for flight delays. We also provide 30-60 minutes of complimentary waiting time after your flight lands to allow time for baggage claim and customs.
What if my flight arrives early?
Our real-time flight tracking detects early arrivals automatically. Your driver will be notified and ready when you land. If your flight lands significantly early, your driver will already be waiting for you.
How long will my driver wait for me?
We provide 30-60 minutes of complimentary waiting time after your flight lands (60 minutes for international flights to allow for customs/immigration). This gives you time for baggage claim without rushing. Extended waiting beyond this may incur a small fee.
What if I'm stuck in customs or immigration?
International arrivals receive 60 minutes of complimentary waiting time specifically to accommodate customs and immigration delays. If you anticipate longer delays, please call your driver using the number provided in your SMS confirmation.
Which terminal does my airline use at MIA?
MIA has three main terminal areas: North Terminal (Concourse D - American Airlines domestic), Central Terminal (Concourses E, F, G - International arrivals, Delta, United, Southwest, Spirit), and South Terminal (Concourse J - American Airlines international, British Airways, LATAM). Your booking confirmation will include terminal information based on your airline, and our drivers know all terminals intimately.
Vehicles & Luggage
What types of vehicles do you have?
- Business Sedan (Cadillac XTS): Perfect for solo travelers and couples, seats up to 3 passengers
- Business SUV (Chevy Suburban): Ideal for families and groups, accommodates 6 passengers with luggage
- First Class (Mercedes S-Class): Executive luxury for business travelers, 3 passengers
- Luxury SUV (Cadillac Escalade): Premium comfort for groups up to 6
- Sprinter Vans: Large groups up to 14 passengers with ample luggage space
How much luggage can I bring?
- Business Sedan: 3 large suitcases + 3 carry-ons
- Business SUV: 6 large suitcases + 6 carry-ons
- Luxury Sedan: 3 large suitcases + 3 carry-ons
- Luxury SUV: 6 large suitcases + 6 carry-ons
- Sprinter Van: 14 large suitcases + 14 carry-ons
Traveling with extra luggage, sports equipment, or oversized items? Let us know when booking and we'll ensure the right vehicle is assigned.
Do you provide child car seats?
Yes, child car seats are available upon request at no extra charge. Please specify the type and number of car seats needed when booking (infant seat, convertible seat, booster seat). For safety reasons, we recommend you provide your own car seat if possible.
Are your vehicles wheelchair accessible?
Yes, we provide wheelchair-accessible vehicles upon request. Our drivers are trained to assist passengers with mobility challenges, and our vehicles can accommodate wheelchairs and mobility scooters. Please specify accessibility needs when booking to ensure proper vehicle assignment.
What's the maximum number of passengers per vehicle?
Business Sedan: 3 passengers | Business SUV: 6 passengers | First Class Sedan: 3 passengers | Luxury SUV: 6 passengers | Sprinter Van: up to 14 passengers. Select the appropriate vehicle based on your group size when booking online or mention it when calling.
Are your vehicles clean and well-maintained?
Absolutely. Every vehicle in our fleet is professionally cleaned between rides and undergoes regular maintenance inspections. We maintain high cleanliness standards with air conditioning, non-smoking vehicles, and professional upkeep. Your comfort is our priority.
Can I request a specific vehicle type?
Yes! When booking online or by phone, you can select from our range of vehicles: Business Sedan, Business SUV, First Class Sedan, Luxury SUV, or Sprinter Van. Vehicle availability depends on booking time and demand, so we recommend booking in advance for specific vehicle requests.
Service Details
Do you provide 24/7 service?
Absolutely! Miami International Airport operates around the clock, and so do we. Whether your flight arrives at 3 AM or departs at midnight, our drivers are available 24 hours a day, 7 days a week, 365 days a year. Early morning and late-night transportation is our specialty.
What areas do you serve?
We serve all of Miami-Dade County, Broward County (Fort Lauderdale, Hollywood, Pompano Beach), Palm Beach County (Boca Raton, Delray Beach, West Palm Beach, Palm Beach), and the Florida Keys (Key Largo to Key West). View our complete service area directory.
Can I make stops along the way?
Yes! If you need to stop at a grocery store, ATM, or other location en route to your destination, inform your driver. Brief stops (under 10 minutes) are typically included. Longer stops may incur a small waiting fee.
Do you serve the Florida Keys?
Do you provide service to cruise ports?
Absolutely! We specialize in Miami Airport to Port of Miami transfers for cruise passengers. The flat rate is $89 and takes 18-25 minutes. We serve all terminals (A, B, D, E, F) and provide luggage assistance to the cruise terminal entrance. Learn more about our cruise port taxi service.
Can I book for multiple passengers or groups?
Yes! Our SUVs accommodate up to 6 passengers and our Sprinter Vans up to 14 passengers—perfect for families, corporate groups, wedding parties, or sports teams. One flat rate covers the entire group, often cheaper than booking multiple rideshares.
Do your drivers speak Spanish?
Yes, many of our drivers are bilingual and speak both English and Spanish fluently. Miami is a bilingual city, and we serve both English and Spanish-speaking customers. If you prefer a Spanish-speaking driver, please mention this when booking and we'll do our best to accommodate.
General Questions
Are your drivers licensed and insured?
Yes. All our drivers hold valid Florida commercial driver credentials and undergo comprehensive background checks. We carry commercial liability insurance with coverage far exceeding personal auto policies. Safety is our top priority, and we maintain the highest professional standards.
How do you ensure passenger safety?
We ensure safety through:
- Licensed commercial drivers with comprehensive background checks
- Commercial liability insurance (higher coverage than personal policies)
- Regular vehicle safety inspections and maintenance
- GPS tracking on all vehicles for passenger safety
- 24/7 dispatch support for any issues during your ride
- Professional training in customer service and defensive driving
Can I tip my driver?
Yes, tipping is appreciated but not required. Standard gratuity for professional taxi service is 15-20% of the fare. Tips can be provided in cash or added to your credit card payment. Our drivers work hard to provide excellent service, and tips are a great way to show appreciation.
What if I left something in the taxi?
Contact us immediately at (786) 755-1078 with your booking reference number and description of the item. We'll check with your driver right away. Items found are held securely and can be returned to you or shipped at your expense.
Do you provide receipts for business expenses?
Yes! We provide detailed receipts with all information needed for business expense reports, including: date, time, route, fare breakdown, payment method, and our business information. Receipts are emailed automatically after your trip and include all details required by corporate expense policies.
How long have you been in business?
TwelveTransfers has been providing exceptional airport taxi service for over 10 years, starting in London and expanding to Miami. We've served 50,000+ happy customers and maintain a 4.9-star average rating. Our experience serving international airports means we understand the unique needs of air travelers. Learn more about our story.
Still Have Questions?
Our customer service team is available 24/7 to answer your questions and help with your booking.